Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your supplements must be in the same unopened condition that you received it and not expired.  

To start a return, you can contact us at admin@twihw.com. Please note that returns must be sent or brought back to the following address: 26110 Oak Ridge Dr, The Woodlands, Texas 77380. Return shipping charges and original shipping charges are non-refundable. If your return is accepted, we’ll send you a return shipping label. You can always contact us at admin@twihw.com with any return questions. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items, such as perishable goods, special orders, and personal care goods, cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.